Returns, Warranties & Misc Policies

Mobile Bike Pro provides a software platform and web site (the “Web Site”) through which Mobile Bike Pro’s network of franchisees (collectively “Service Providers”) may provide services and sales to you (“Services”). Mobile Bike Pro and the Service Providers are pleased to be of service to you. Please review the following terms that govern any sales or services performed by Mobile Bike Pro. 

BY CLICKING ON THE “I AGREE” BUTTON OR ACCESSING OR USING THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ THESE TERMS & POLICIES AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO ALL OF THESE TERMS & POLICIES, DO NOT CLICK ON THE “I AGREE” BUTTON AND DO NOT ACCESS THIS WEBSITE OR USE ANY SERVICES.

  • You certify that you are the owner of any bicycle that you have authorized a Mobile Bike Pro Service Provider to service or repair.

  • You understand that, with regard to manufacturer warranties, the service or repairs performed by Mobile Bike Pro and the Service Providers may not be covered and that warranties are subject to the manufacturer’s policies at their sole discretion.

  • You understand that Mobile Bike Pro and the Service Providers make no verbal or written warranties, whether express or implied, regarding the sales, services or any repairs performed by Mobile Bike Pro Service Providers. MOBILE BIKE PRO AND THE SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SUBJECT TO AND EXCEPT AS EXPRESSLY PROVIDED IN ANY MANUFACTURER WARRANTIES, THE SALES AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER MOBILE BIKE PRO NOR ANY PERSON ASSOCIATED WITH MOBILE BIKE PRO MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF ANY SALES OR SERVICES PERFORMED BY MOBILE BIKE PRO OR THE SERVICE PROVIDERS. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

  • Returns & exchanges are not accepted at this time. All sales are final.  Once payment is collected, the service is considered complete and accepted by the customer. In special circumstances, deemed appropriate by the service provider, a 24 hour window for testing and further service requests may be allowed.

 

Mobile Bike Pro General Labor / Misc Policies:

  • Mobile Bike Pro and the Service Providers do not work on gasoline powered bicycles.

  • If a bicycle is deemed unsafe to ride, Mobile Bike Pro and the Service Providers will not repair or service the bicycle unless it is a fixable condition for which the customer agrees to have all suggested repairs completed. This includes unsafe tires unless they are allowed to be replaced.  With the exception of a fixed gear bicycle, any bicycle in for service must have one working brake.  This is Kansas law.

  • Mobile Bike Pro and the Service Providers may service E-Bikes within the scope of general bicycle service. This may or may not include the electrical system and any service performed may void your manufacturer warranty.

 

By providing access to your bicycle to the Service Provider arriving at your location, or a location provided by your employer, for the requested service, filling out a request for repair whether written or digital, and/or verbally agreeing to a repair service on site or upon receiving a call from our service department due to not being onsite during the scheduled service, you are agreeing to the terms and policies stated herein and to the following Release and Waiver:

I hereby authorize the repair work hereinafter set forth to be done along with the necessary material and agree that you are not responsible for loss or damage to bicycle or articles left in/on the bicycle in case of fire, theft or any other cause beyond your control or for any delays caused by unavailability of parts or delays in parts shipments by supplier or transporter. I hereby grant Mobile Bike Pro and the Service Providers permission to operate the bicycle herein described on the streets or elsewhere for the purpose of testing and/or inspection.

 

I assume all risks and hazards involved with cycling and assume all personal liability in case of injury. In the event of any damages, accident or loss (including, without limitation, personal injury or death) while operating a bicycle, I hereby expressly waive any and all claims against Mobile Bike Pro, its parent company, its affiliates and the Service Providers and release from any and all legal liability and agree not to sue or make a claim against, and to indemnify, defend and hold harmless Mobile Bike Pro, its parent company, its affiliates and the Service Providers, their owners, directors, officers and employees from any and all claims and causes of action, liabilities, costs or losses for property damage or physical or mental injuries, relating to or in any manner connected with any sales or services performed by Mobile Bike Pro or the Service Providers. I also agree that this release binds my spouse, heirs, legal representatives, and assigns.

 

If my employer or property manager introduced me to Mobile Bike Pro or any Service Providers or if any of the services I receive hereunder have been or will be subsidized or facilitated by my employer or property manager, then, in addition to Mobile Bike Pro and the Service Providers, I release and waive any claims against my employer and property manager in the manner set forth in this Release and Waiver agreement. If Mobile Bike Pro or a Service Provider is performing service or repair on my bicycle while parked on private or quasi-private property I also release and waive any claims against the owner of the private or quasi-private property, and owner’s affiliates, partners, directors, officers, shareholders, employees and agents.

 

An express mechanic's lien is hereby acknowledged on above bicycle to secure the amount of the repair thereto. In addition, I understand the Returns, Warranties & Misc Policies of Mobile Bike Pro and agree to abide by stated policy which can be found online at https://www.mobilebikepro.com/returns-warranties-misc-policies.